Our Policies

Our Service Guarantee We will make every effort to ensure that you are 100% satisfied with your experience at The Upper Cut. In the event that you are not completely satisfied, please let us know at the time of your service or within 7 days after your service.

Cancellation/ No show Policy The Upper Cut understands that sometimes schedules change and therefore request at least 24 hours notices when canceling or rescheduling your appointment. A credit card is required to hold your appointment if your service is over an hour. Appointments cancelled within 24-hours or for which clients are a “No-Show” for will incur a charge of 50% the service charge.

We do have some exceptions here at the Upper Cut we understand that accidents and emergencies happen that prevent 24 hour notice for canceling or rescheduling your appointment. Salon Guests are given one (1) grace appointment a year for last minute scheduling changes, cancellations.

Late Please be courteous to your Stylist and other clients. If you are more than 10-15 minutes late for your appointment we may have to reschedule your appointment.

Corrective Color Please keep in mind, using box color or going from significantly darker color to significantly lighter tones will more than likely result in more than one service to achieve your desired result, as keeping the integrity of the hair is the number one priority to us as professionals.

Product Return Policy. We are happy to return any retail products you purchased within 7 days of original purchase. No cash value is given and an in Salon credit will be issued.

Refunds All services are non-refundable but we will be more than happy to schedule a corrective service. The service must be a mistake from the service provider, not something you might have changed your mind after the service has been rendered. In the case of a disagreement, a redo must be validated by management. You have 48 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction. Corrective services will not be allowed 7 days past initial service date and to be scheduled with the original service provider unless management approves otherwise.

Vivid color is an extremely high maintenance service and unfortunately there are times it does not last very long, especially depending on the condition of your hair prior to the service. Your service provider will explain in depth the potential for quick fading during your consultation and due to the complexity of this service it must be validated by management if a redo service will be granted.

Right to Refuse Service The Upper Cut reserves the right to refuse service to anyone demonstrating inappropriate behavior to any member of our staff.